Privacy Policy

1. Introduction

Open House Pal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully to understand our practices regarding your personal data.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: First name, last name, email address, state, brokerage name, and password
• Subscription Information: Payment details processed through PayPal (we do not store credit card information)
• Property Information: Property listings, addresses, descriptions, and photos you upload
• Communication Data: Messages you send us through support channels

2.2 Visitor Data You Collect

When you use our open house sign-in forms, you may collect information from property visitors. This information is stored in your account and you are the data controller for this information. Typical visitor data includes:

• Visitor names and contact information
• Visit timestamps and property interests
• Any additional information you choose to collect through custom forms

2.3 Automatically Collected Information

When you access our Service, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the Service, click patterns
• Cookies and Tracking: Session cookies, analytics cookies, and preference cookies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Service features
• Account Management: To create and manage your account, process subscriptions, and authenticate users
• Communication: To send important updates, security alerts, and support messages
• Showcase Generation: To create automated property showcases based on your property data
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., PayPal for payment processing, hosting providers, analytics services)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• With Your Consent: When you explicitly authorize us to share your information

5. Your Responsibilities as a Data Controller

When you collect visitor information through our open house forms, you act as the data controller for that information. You are responsible for:

• Obtaining necessary consents from visitors before collecting their information
• Complying with applicable privacy laws (e.g., GDPR, CCPA)
• Providing visitors with notice about how their data will be used
• Responding to visitor requests regarding their data (access, deletion, etc.)
• Maintaining appropriate security measures for visitor data
• Using visitor data only for legitimate real estate business purposes

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how users interact with our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our Service.

7. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data in transit
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and authentication requirements
• Secure database infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after cancellation
• Visitor Data: Retained based on your settings and data management practices
• Transaction Records: Retained for accounting and legal compliance purposes (typically 7 years)
• Analytics Data: Aggregated data may be retained indefinitely in anonymized form

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your personal information

To exercise these rights, please contact us at privacy@openhousepal.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to your registered email address
• Displaying a prominent notice on our Service

Your continued use of the Service after such modifications constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For questions about our Terms of Service, please visit our Terms of Service page.